jilix Privacy Policy

This Privacy Policy ("Policy") describes how jilix ("jilix," "we," "us," or "our") collects, uses, stores, shares, and protects the personal data of users ("you," "User," or "Player") who access or use the jilix online gaming platform available at jilix.one and any associated subdomains or applications (collectively, the "Platform").

jilix is committed to protecting the privacy and personal data of all users in accordance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines. Where applicable, jilix also observes relevant international data protection standards.

This Policy should be read together with the jilix Terms & Conditions, which are incorporated herein by reference. Capitalized terms not defined in this Policy have the meanings given to them in the Terms & Conditions.

If you have questions about this Policy or how jilix handles your personal data, please refer to Section 14 for contact details, including how to reach our designated Data Protection Officer (DPO).

jilix collects personal data that is necessary to provide the Platform's services, comply with legal obligations, and maintain the security and integrity of the gaming environment. The categories of personal data we collect include:

2.1 Registration & Identity Data

• Full legal name as it appears on a government-issued ID
• Date of birth (for age verification — jilix is strictly 21+ in the Philippines)
• Residential address, including city (e.g., Manila, Cebu, Davao, Quezon City, Makati)
• Email address and mobile number
• Username and encrypted password
• Nationality and country of residence

2.2 Identity Verification (KYC) Data

• Copies of government-issued identification documents (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's license, UMID)
• Proof of address documents (e.g., utility bills, bank statements)
• Selfie or facial image for liveness verification where required
• Proof of payment method ownership (e.g., screenshot of GCash or PayMaya account)

2.3 Financial & Transaction Data

• Deposit and withdrawal transaction records, including amounts in Philippine Peso (₱)
• Payment method details (e.g., GCash mobile number, PayMaya account reference, BPI/BDO/Metrobank account details — stored in tokenized or masked form)
• Wagering history, game session records, and account balance information
• Bonus and promotional credit usage records

2.4 Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session timestamps, login history, and jilix Login activity logs
• Pages visited, features used, and clickstream data within the Platform
• Cookie identifiers and similar tracking technology data (see Section 7)

2.5 Communications Data

• Records of your communications with jilix customer support, including chat transcripts and email correspondence
• Feedback, survey responses, and complaints submitted to jilix
• Marketing communication preferences and opt-in/opt-out records

jilix collects personal data through the following means:

• Directly from you: When you register an account, complete the jilix Login process, submit KYC documents, make a deposit or withdrawal, contact customer support, or participate in promotions.
• Automatically: When you use the Platform, jilix's servers and analytics tools automatically collect technical and usage data, including IP addresses, device information, and session activity.
• Through cookies and similar technologies: jilix uses cookies, web beacons, and local storage to collect data about your interactions with the Platform. See Section 7 for full details.
• From third-party service providers: jilix may receive data from payment processors (e.g., GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, fraud detection services, and analytics platforms in connection with your use of the Platform.
• From regulatory authorities: In certain circumstances, jilix may receive data from PAGCOR, the Anti-Money Laundering Council (AMLC), or other Philippine regulatory bodies in connection with compliance obligations.

jilix uses the personal data it collects for the following purposes:

jilix will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

Under the Data Privacy Act of 2012, jilix processes your personal data on the following legal bases:

• Contractual necessity: Processing is necessary to perform the contract between you and jilix — specifically, to provide the gaming services you have registered for, process your transactions, and manage your account.
• Legal obligation: jilix is required by Philippine law to process certain personal data, including for KYC verification, AML compliance, tax reporting, and regulatory reporting to PAGCOR and the AMLC.
• Legitimate interests: jilix processes certain data based on its legitimate interests in operating a secure, fair, and commercially viable gaming platform — including fraud prevention, security monitoring, and Platform analytics — provided these interests are not overridden by your rights and freedoms.
• Consent: Where jilix relies on your consent as the legal basis for processing — such as for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

jilix does not sell, rent, or trade your personal data to third parties for their own marketing purposes. jilix may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, to the extent necessary to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC and AML service providers engaged by jilix to verify your identity and comply with Philippine regulatory requirements.
• Technology and infrastructure providers: Cloud hosting, database, and IT security service providers who process data on jilix's behalf under strict data processing agreements.
• Game content providers: Third-party game studios and live casino operators whose games are available on the jilix Platform may receive limited session and wagering data necessary to operate their games.
• Regulatory and law enforcement authorities: PAGCOR, the AMLC, the National Privacy Commission, the Bureau of Internal Revenue (BIR), and other Philippine government authorities, where disclosure is required by law or court order.
• Professional advisors: Legal counsel, auditors, and other professional advisors engaged by jilix, subject to professional confidentiality obligations.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of jilix's business, your personal data may be transferred to the acquiring entity, subject to equivalent data protection commitments.

jilix uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain your session after jilix Login, and gather analytics data. The types of cookies jilix uses include:

• Strictly necessary cookies: These are essential for the Platform to function. They enable core features such as session management, security, and jilix Login authentication. These cookies cannot be disabled without affecting Platform functionality.
• Functional cookies: These remember your preferences — such as language settings and display options — to provide a more personalized experience on the Platform.
• Analytics cookies: jilix uses analytics tools to understand how users interact with the Platform, which pages are most visited, and where technical issues occur. This data is aggregated and used to improve the Platform.
• Security cookies: These help jilix detect and prevent fraudulent activity, unauthorized access attempts, and other security threats.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Platform, including your ability to complete jilix Login and access gaming features.

jilix does not use third-party advertising cookies or allow third-party advertisers to place cookies on the Platform.

jilix retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with Philippine AML and gaming regulatory requirements.
• Transaction and financial records: Retained for a minimum of five (5) years from the date of the transaction, as required by the AMLC and BIR regulations.
• KYC documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction, whichever is later.
• Customer support communications: Retained for three (3) years from the date of the communication, or longer if related to an ongoing dispute or legal matter.
• Technical and usage data: Generally retained for up to twenty-four (24) months, after which it is aggregated or anonymized.
• Marketing consent records: Retained for the duration of your consent and for three (3) years following withdrawal of consent.

When personal data is no longer required for any lawful purpose, jilix will securely delete or anonymize it in accordance with its data disposal procedures.

jilix implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• Encryption: All data transmitted between your device and the jilix Platform is encrypted using industry-standard SSL/TLS protocols. Sensitive data at rest, including passwords and payment details, is stored in encrypted or hashed form.
• Access controls: Access to personal data within jilix is restricted to authorized personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Firewalls and intrusion detection: jilix's infrastructure is protected by enterprise-grade firewalls and continuous intrusion detection and prevention systems.
• Regular security assessments: jilix conducts periodic security audits, vulnerability assessments, and penetration testing to identify and remediate potential security weaknesses.
• Incident response: jilix maintains a data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, jilix will notify the National Privacy Commission and affected users in accordance with the requirements of the Data Privacy Act of 2012.

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jilix:

• Right to be informed: You have the right to be informed about how jilix collects and processes your personal data, as set out in this Policy.
• Right of access: You have the right to request a copy of the personal data jilix holds about you, along with information about how it is being processed.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data jilix holds about you. You can update basic account information directly through your jilix account settings after completing jilix Login.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jilix's legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data where jilix relies on legitimate interests as the legal basis, and to opt out of direct marketing communications at any time.
• Right to data portability: You have the right to receive a copy of the personal data you have provided to jilix in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint: If you believe jilix has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

To exercise any of these rights, please contact jilix's Data Protection Officer using the contact details provided in Section 14. jilix will respond to all verified data subject requests within thirty (30) days of receipt, in accordance with the Data Privacy Act of 2012.

The jilix Platform is strictly intended for individuals aged twenty-one (21) years and above, in accordance with Philippine gambling regulations. jilix does not knowingly collect personal data from individuals under the age of 21.

If jilix becomes aware that it has inadvertently collected personal data from a person under the age of 21, it will take immediate steps to delete that data and close the associated account. Any winnings or balances in such an account will be forfeited.

If you are a parent or guardian and believe that your child has registered on the jilix Platform, please contact jilix customer support immediately at the email address provided in Section 14.

The jilix Platform may contain links to third-party websites or services, such as payment provider portals (e.g., GCash, PayMaya) or regulatory authority websites. These third-party sites operate independently of jilix and are governed by their own privacy policies.

jilix is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit in connection with your use of the jilix Platform. The inclusion of a link to a third-party site does not constitute an endorsement by jilix of that site or its privacy practices.

jilix reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. The effective date of the current version is stated at the top of this page.

When material changes are made to this Policy, jilix will notify registered users via the email address associated with their account and/or by posting a prominent notice on the Platform prior to the changes taking effect. For non-material changes, the updated Policy will be posted on this page with a revised effective date.

Your continued use of the jilix Platform after the effective date of any updated Policy constitutes your acceptance of the changes. If you do not agree to the updated Policy, you must cease using the Platform and may request account closure in accordance with the jilix Terms & Conditions.

jilix has designated a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. If you have any questions, concerns, or requests relating to your personal data or this Policy, please contact the jilix DPO using the details below.

If you are not satisfied with jilix's response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines. Information on how to file a complaint with the NPC is available on the NPC's official website.

For responsible gaming concerns, including self-exclusion requests or deposit limit adjustments, please visit the jilix Responsible Gaming page or contact customer support directly.